Services
Two clear ways to work with us. Most customers start on the managed service and add project time when something bigger comes up.
Managed IT service
£50 per user, per month + VAT on a 12-month agreement, or £60 rolling monthly, covers day-to-day support and keeps your security baseline in place.
You know what IT costs each month, and it moves in step with your headcount. Add a starter, add a user. Someone leaves, the cost goes down. Microsoft 365 licences are billed separately at Microsoft's price.
Included as standard
- Unlimited remote support during business hours
- The Base365 security baseline, applied and maintained
- Microsoft 365 administration: users, licences, mailboxes, groups
- Starters and leavers handled end to end
- Windows device setup, patching and health monitoring
- Endpoint protection and email security managed for you
- Licence reviews so you only pay for what you use
- A named contact who knows your setup
Support is available Monday to Friday, 9am to 5pm (closed weekends and bank holidays). Response times are set out in your service agreement.
Project time
For work outside day-to-day support, you buy a block of hours at £100 per hour + VAT, and we draw it down as we go.
Every block comes with a time log, so you can see exactly where the hours went. Managed service customers and one-off project customers can both buy time.
Typical projects
- Moving email and files into Microsoft 365, including from Google Workspace
- Cloud migrations: retiring old file servers in favour of SharePoint and OneDrive
- Tenant-to-tenant migrations after a merger or rebrand
- SharePoint and Teams restructuring
- Laptop rollouts where new devices arrive ready to work
- Network refreshes, Wi-Fi and internet upgrades
- Office moves and new site setup
- AI enablement: getting your data ready for Microsoft Copilot
- Preparing for Cyber Essentials
- Security awareness sessions for your team
Kit we recommend
The security baseline covers every customer as standard. When a project needs hardware, or you want protection beyond the baseline, these are what we recommend and know well.
Recommended, not required. Anything we supply is quoted separately before you buy, so you always know the full cost.
- Laptops and desktops
- Dell. Business-grade devices, set up and managed from day one.
- Networking and Wi-Fi
- UniFi. Reliable office networks and Wi-Fi, managed centrally.
- 24/7 threat monitoring
- Sophos MDR. A security team watching for threats around the clock, for businesses that need it.
- Advanced email security
- Barracuda. An extra layer of email protection on top of the baseline.
Remote first. Local when it matters.
Most IT problems are fixed fastest remotely, without waiting for someone to drive over.
That's why all support in your monthly agreement is delivered remotely, wherever you are in the UK. When work needs someone on site, like an office move, a new network or a hardware rollout, we come to you. On-site work is booked as project time, so you only pay for the visits you actually need.
- Remote support
- Anywhere in the UK
- On-site visits
- West Sussex, East Sussex and Hampshire
- Further afield
- For larger projects, by arrangement
On-site work uses project time at £100 per hour + VAT. Travel and expenses are added to the quote at cost, so you see the full price before you agree.
Start with a no-obligation baseline review
No obligation, no hard sell. Tell us about your IT and we'll come back to you.